Effective Date: July 13, 2025
Applies To: All customers of store.rickdevelopment.com
At Rick Development Store, customer satisfaction is at the core of our operations. We are committed to providing fast, reliable, and professional support for all customers who purchase or use our digital products.
Our support team is available:
🕒 Monday to Friday — 9:00 AM to 6:00 PM (WAT)
📧 Via Email: support@rickdevelopment.com
📬 Via Contact Form: https://store.rickdevelopment.com/contact
Please allow 24–48 hours for a response (excluding weekends/public holidays).
We provide customer support for:
✅ Product Access Issues
Download link problems
Purchase confirmation delays
Account login/access issues
✅ Technical Questions
Installation and setup guidance
Bug or performance troubleshooting
Clarifications on file structure, dependencies, or usage
✅ Licensing & Policy Inquiries
Clarification on usage rights
Upgrades from Regular to Extended license
KYC or account verification procedures
✅ Enterprise or Bulk Support
Custom quote discussions
Deployment advice
Dedicated onboarding (with Enterprise License only)
We do not provide:
❌ Customization of templates
❌ Deployment into your hosting/server
❌ Integration into third-party systems
❌ Debugging unrelated third-party code
❌ Support for free items beyond download access
For advanced implementation or full project support, we offer paid customization and consulting services. Contact projects@rickdevelopment.com for a quote.
To ensure fast and efficient support:
Include your order number or product title in your request
Be specific about the issue and provide relevant screenshots/logs
Use the same email associated with your account or purchase
We reserve the right to decline support for:
Users with fraudulent purchase history
Aggressive or abusive behavior
Unsupported use cases (e.g., resold or redistributed files)
We welcome all customer feedback. If you feel your issue was not properly handled, you may escalate by writing to:
📧 info@rickdevelopment.com
Subject: Escalation – Customer Support
We investigate escalations within 3–5 business days.
We regularly review our support policies and training processes to enhance customer experience. Your satisfaction drives our evolution.