Q1: What type of products do you sell?
We sell premium digital assets including app templates, source code kits, UI/UX systems, dashboards, and SaaS boilerplates for developers and agencies.
Q2: Are your templates ready for deployment?
Yes — all premium templates are production-ready and built for scalability, speed, and real-world deployment across web and mobile platforms.
Q3: How do I access my purchased product?
After successful payment, your download link is available instantly in your account dashboard and via email confirmation.
Q4: Can I re-download purchased products later?
Yes, your products are securely tied to your account and available for re-download unless otherwise stated.
Q5: What payment options do you support?
We support Paystack, Flutterwave, Stripe, debit/credit cards, and select bank transfer options.
Q6: Do you issue refunds?
No. Due to the digital nature of our assets, all sales are final and non-refundable. Please review product details before checkout.
Q7: I was charged twice — what should I do?
Email info@rickdevelopment.com with your transaction reference. We’ll review and resolve within 1–2 business days.
Q8: Can I use one template on multiple projects?
Only with an Extended or Enterprise license. The Regular license covers a single end-use project.
Q9: Can I resell or redistribute Rick templates?
No. Redistribution, reselling, re-uploading, or rebranding of our digital products is strictly prohibited under all license types.
Q10: Do you offer white-label rights?
Yes. Contact info@rickdevelopment.com to discuss Enterprise/white-label licensing agreements.
Q11: What support do I get after purchase?
Regular and Extended licenses include basic technical support for installation and minor issues. We don’t cover customization unless contracted separately.
Q12: Can you customize a template for me?
Yes. We offer custom development services under our consulting unit. Email projects@rickdevelopment.com for a quote.
Q13: Can I use free items in commercial projects?
Yes — for limited personal or commercial use. However, you may not redistribute, resell, or repackage them.
Q14: Is support included for free templates?
No. Free items are provided as-is without support, updates, or guarantees.
Q15: Is my data secure on your platform?
Yes. We use SSL encryption, secure payment gateways, and industry-standard user authentication to protect your account and transactions.
Q16: Why do you ask for KYC on large orders?
To comply with fraud prevention policies and licensing protection. KYC applies to bulk/enterprise buyers only.
If your question wasn’t answered here, please reach us at:
📧 support@rickdevelopment.com
🌐 https://store.rickdevelopment.com/contact