Welcome to the Help Center. Here you’ll find answers to the most common questions about purchasing, licensing, downloading, and using our digital products. If you need further assistance, reach us directly at support@rickdevelopment.com.
Q1: Where can I find my download after purchase?
→ After payment confirmation, your download will be available in your Dashboard > My Downloads section. You’ll also receive a link via email.
Q2: I didn’t receive my download link. What should I do?
→ Please check your spam/junk folder. If it’s still missing after 10 minutes, contact support@rickdevelopment.com with your order number.
Q3: Can I redownload a purchased file later?
→ Yes. All purchases are tied to your account and can be redownloaded anytime unless otherwise specified by license terms.
Q4: What payment methods do you accept?
→ We accept all major cards, Paystack, Flutterwave, Stripe, and bank transfers (where applicable).
Q5: Do you offer refunds?
→ No. Due to the digital nature of our products, all sales are final and non-refundable. Please read our Refund Policy before purchasing.
Q6: I was charged twice. How do I fix this?
→ Email us at billing@rickdevelopment.com with proof of both transactions. If confirmed, we’ll issue a partial or full reversal.
Q7: What’s the difference between Regular and Extended Licenses?
→
Regular: One project, personal or client use.
Extended: Multiple projects, SaaS usage, commercial platforms.
Visit our License Terms for full details.
Q8: Can I resell or redistribute a purchased template?
→ No. Resale, sharing, or redistribution of any product (free or paid) is strictly prohibited.
Q9: Can I upgrade my license later?
→ Yes. Contact sales@rickdevelopment.com to request a license upgrade quote.
Q10: What kind of support do you offer?
→ We provide help with installation, minor bugs, and licensing. Customization and deployment are not included. See our Customer Service Policy for full scope.
Q11: My template isn’t working as expected. What should I do?
→ Submit a support ticket with:
Order number
Screenshot or error log
Clear description of the issue
We'll respond within 24–48 hours (Mon–Fri).
Q12: Are free products licensed too?
→ Yes. Free items are subject to limited-use licensing. You may use them for personal or small projects, but you may not redistribute or resell them.
Q13: Is support included for free products?
→ No. Free items are provided as-is, without guarantee of support, updates, or customization.
Q14: Why are you asking for ID verification (KYC)?
→ For security and fraud prevention, we may require KYC for:
Large purchases
Bulk licenses
Extended or enterprise use
Q15: Is my KYC data safe?
→ Yes. All KYC data is encrypted and used only for verification purposes. We do not share or sell personal information.
If your question isn’t listed above, reach us through:
📧 General Support: support@rickdevelopment.com
📧 Sales & Licensing: sales@rickdevelopment.com
📧 Billing Issues: billing@rickdevelopment.com
🌍 Visit: https://store.rickdevelopment.com/contact